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Send a Signal

By Eileen Conlan

We all know body language plays a part in the way we are perceived by the world, but how much does it affect you at work? Carol Kinsey Goman, author of The Non-Verbal Advantage: Secrets and Science of Body Language at Work (Berrett-Koehler) shares tips from her upcoming book on ways to exploit your unspoken cues to get ahead in the office. Here are her top five ways to crack the body language code, whether you’re at an interview, an important meeting, or just conversing with your cubemates. Try them today and share your results with us!

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THE SITUATION: A BIG MEETING.

meeting, body language at work, work tips, body language big meeting body language THE SIGNAL: How do you stand out in a room full of wanna-be players? Typically the most persuasive and influential people in the office are the most open in terms of body languageuncrossed legs and arms open with palms exposed. When interacting with colleagues or presenting your ideas, focus on how youre sitting and where you rest your arms. \r\n

THE SITUATION: MEETING A POTENTIAL NEW CUSTOMER.

body language at work, work tips, body language meeting a potential new customer THE SIGNAL: Conveying to a potential client that youre reliable and an effective listener may not happen overnight. But plant the seed early by leaning in to listen when she speaks, especially when youre both seated. Dont overdo it. Lean in too close and youll invade her space, creating an uncomfortable environment from which shell want to flee. \r\n

THE SITUATION: PITCHING A NEW IDEA.

body language at work, work tips, body language pitching a new idea THE SIGNAL: If a customer or work superior displays a chin-stroking gesture (a decision-making signal) followed by a crossed-arms position, it means they dont like the idea, or the sale is off. If chin-stroking is followed by sitting up, or moving to the edge of the chair, its a good signalgo for the close!\r\n

THE SITUATION: MOTIVATING LISTLESS COLLEAGUES

body language at work, work tips, body language listless colleagues THE SIGNAL: Trying to rally the troops? Nod your head in an encouraging fashion as one of your employees speaks. Research shows people talk three to four times more than usual when the listener nods, as if in approval. Youll be amazed at how such a small gesture can inspire confidence in your underlings.

THE SITUATION: DINNER WITH A BUSINESS ASSOCIATE.

body language at work, work tips, body language dinner with a business associate THE SIGNAL: Business dinners are loaded affairswhat to order? Where to sit? Find a table that allows you to sit at right angles to each other. It may have a positive impact on the quality of your conversation. Research shows people are more interactive when seated this way rather than straight across from each other.

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