A Look Inside Indian Call Centers

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Indian Call Centers

Purbani Mukherjee on a call.
Palani Mohan

Indian Call Centers

The 24/7 Customer center.
Palani Mohan

Indian Call Centers

TEA TIME

Workers have a hot drink after a night shift at a call center—like the one in Slumdog Millionaire—in the city of Gurgaon.
Palani Mohan

Indian Call Centers

Another call center in the same city, where outsourcing is booming.
Palani Mohan

Indian Call Centers

An agent calms a customer.
Palani Mohan

Indian Call Centers

ELVIS LIVES

The 24/7 Customer call center uses giant video screens to teach Indian employees about American culture.
Palani Mohan
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