A Look Inside Indian Call Centers

If You're Furious Press 1

May 6, 2009 12:00 AM
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indian call centers
Palani Mohan
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Indian Call Centers

Purbani Mukherjee on a call.
indian call centers
Palani Mohan
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Indian Call Centers

The 24/7 Customer center.
indian call centers
Palani Mohan
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Indian Call Centers

TEA TIME

Workers have a hot drink after a night shift at a call center—like the one in Slumdog Millionaire—in the city of Gurgaon.
indian call centers
Palani Mohan
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Indian Call Centers

Another call center in the same city, where outsourcing is booming.
Palani Mohan
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Indian Call Centers

An agent calms a customer.
Palani Mohan
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Indian Call Centers

ELVIS LIVES

The 24/7 Customer call center uses giant video screens to teach Indian employees about American culture.