Sadly, Lucy cant navigate those never-ending phone menus for you (Im not listening carefully because options may have changed, by the way Im listening because there are too many dang options in the first place). But just imagine the great stuff you could get done by reclaiming all that hold time. According to the company, the average person spends 60 hours per year waiting on hold thats basically long enough to master the violin! Reorganize your closet! Hey, at the very least, you'll avoid getting the Muzak version of Total Eclipse of the Heart in your head.