Today in "Coffee Makes the World Go 'Round and Also Makes the World Go a Little Bonkers Sometimes" news, a woman is suing the coffee mega-chain claiming that they misrepresents the amount of beverage you get in their iced drinks, on account of said drinks being filled with ice.
According to Court House News, Stacey Pincus filed a class action lawsuit against Starbucks claiming that their Tall, Grande, Venti and Trenta (12, 16, 24 and 30 fluid ounces, respectively), don't actually hold nearly that much actual beverage. Instead, they're filled with ice cubes and Pincus isn't paying for frozen water, ya dig? According to the lawsuit, shaken iced tea drinks were the most profitable menu addition of 2014, and she wants them to $pay up$.
"A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink — just over half the advertised amount, and just over half the amount for which they are paying," the 29-page complaint states. "In the iced coffee example, a Starbucks customer who orders and pays for a Venti iced coffee, expecting to receive 24 fluid ounces of iced coffee based on Starbucks' advertisement and marketing, will instead receive only about 14 fluid ounces of iced coffee."
What's worse, Starbucks charges more for cold drinks than for comparable hot drinks. Because of this, the lawsuit claims that Starbucks makes a higher profit off its cold beverages.
From Court House News:
Pincus seeks to represent a class of all persons who purchased a cold drink from Starbucks in the last 10 years. She accuses Starbucks of breach of express warranty, breach of implied warrant of merchantability, negligent misrepresentation, unjust enrichment and fraud.
As a solution, Pincus says Starbucks should serve cold drinks in larger cups that would allow room for ice and delicious, life-sustaining coffee.
According to TMZ, she's seeking damages in excess of $5 million.
Starbucks itself is like, "um what?!" Or, more precisely: "Our customers understand and expect that ice is an essential component of any 'iced' beverage." They also says they will "gladly remake any beverage for an unsatisfied customer."