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A Look Inside Indian Call Centers
If You're Furious Press 1
May 6, 2009
Palani Mohan
If You're Furious Press 1
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Palani Mohan
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Indian Call Centers
Purbani Mukherjee on a call.
Palani Mohan
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Indian Call Centers
The 24/7 Customer center.
Palani Mohan
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Indian Call Centers
TEA TIME
Workers have a hot drink after a night shift at a call center—like the one in Slumdog Millionaire—in the city of Gurgaon.
Palani Mohan
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Indian Call Centers
Another call center in the same city, where outsourcing is booming.
Palani Mohan
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Indian Call Centers
An agent calms a customer.
Palani Mohan
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Indian Call Centers
ELVIS LIVES
The 24/7 Customer call center uses giant video screens to teach Indian employees about American culture.
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