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    1. Culture

    Adidas Sent an Email Congratulating Its Customers for Surviving the Boston Marathon

    The company is facing major backlash for the PR fail.

    Diana Bruk's avatar
    By Diana Bruk
    Published 19 April 2017 In News

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    It looks like Spring 2017 is the season of major PR fails. Just a week after the Pepsi/UA/Sean Spicer trifecta of terribleness, Adidas joined the fray by sending their customers an email to promote their Boston Marathon-branded running gear with a subject line that read, "Congrats, you survived the Boston Marathon!"

    .@adidas you may want to rethink the subject line pic.twitter.com/curUb8FieOApril 18, 2017

    The email was sent on Tuesday, the day after the marathon, and was viewed on social media as being extremely tone-deaf given the bombings at the 2013 Boston Marathon, a tragedy that killed three people and left more than 260 injured. Reactions on social media ranged from shock to facepalm to outright outrage.

    My friend received this email from Adidas after the Boston Marathon... I don't know how an advertising team doesn't catch this. pic.twitter.com/Fe16Z4HnvqApril 18, 2017

    pic.twitter.com/TK6XsCFUBAApril 18, 2017

    Really? pic.twitter.com/FgJ6J39MDNApril 18, 2017

    On Tuesday afternoon, Adidas apologized for the email in a statement to USA Today that read:

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    "We are incredibly sorry. Clearly, there was no thought given to the insensitive email subject line we sent Tuesday. We deeply apologize for our mistake. The Boston Marathon is one of the most inspirational sporting events in the world. Every year we're reminded of the hope and resiliency of the running community at this event."

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    Diana Bruk
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    Viral Content Editor

    My writing has regularly appeared in The New York Times, The Paris Review, Salon, VICE, Guernica, The New York Observer, BuzzFeed, Cosmopolitan, Seventeen, Esquire, Elle, Harper’s Bazaar, and many more publications.

    I was previously the Senior News Editor at Best Life Online and the Viral Content Editor in the Newsroom of Hearst Digital Media. My portfolio consists of a vast and diverse body of work that includes personal essays, lifestyle articles, breaking news posts, and viral content. My areas of expertise, however, are Russia, sex and relationships, and mental wellness.

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