• Give a Gift
  • Customer Service
  • Promotions
  • Videos
  • Blogs
  • Win
  • Games

July 31, 2007

How to Complain About Bad Service and Get Results

Janelle Barlow, author of A Complaint Is a Gift, dishes on how to complain effectively.

How To Complain About Bad Service

Photo Credit: M. Oppenheim/Getty Images

Special Offer

Call the company's customer-service line-and be civil. Complaining in anger just tells the service rep you're so fed up that you'll never come back anyway. Ask for a supervisor only if you've politely tried and gotten nowhere with the rep first. If you don't get results over the phone, send a letter to the company's top officials (check its Website for names). State how long you've been a customer: Companies do not want to lose their best customers. Then, spell out exactly what happened and how you'd like the situation remedied. Include as much evidence as possible: sales receipts, contracts, ads, guarantees. As a last resort, say you're reporting them to the Better Business Bureau. This threat won't always work, but most organizations know that being on the BBB's "complaint list" can tarnish their reputation — and cost them potential business.

Connect with Marie Claire:
daily giveaway
Unlimited Brunch!

Unlimited Brunch!

enter now
You Know You Want More

post a comment

Special Offer
Link Your Marie Claire Account to Facebook

Marie Claire already has an account with this email address. Link your account to use Facebook to sign in to Marie Claire. To insure we protect your account, please fill in your password below.

Forgot Password?

Thanks for Joining

Your information has been saved and an account has been created for you giving you full access to everything marieclaire.com and Hearst Digital Media Network have to offer. To change your username and/or password or complete your profile, click here.

Your accounts are now linked

You now have full access to everything Marie Claire and Hearst Digital Media Network have to offer. To change your settings or profile, click here.